Protecting your privacy is a priority of NovaSys Health Network, L.L.C. The purpose of this notice is to help you understand how NovaSys collects, uses, and protects your nonpublic information.

P. O. Box 25230
Little Rock, AR 72221-5230
(501) 219-4603

Information NovaSys Collects

NovaSys collects and maintains personal information to service and administer our customer relationships and transactions. This information is attributed to the following:

  1. Medical or health information that a customer authorizes us to receive from healthcare providers and vendors.

  2. Personal information that we receive on enrollment forms or other forms, such as name, address, social security number, and date of birth.

  3. Information about our customer's transactions with us, our affiliates, or others.

How NovaSys Uses and Discloses Information

NovaSys does not sell the nonpublic personal information of its customers or former customers to any unaffiliated third parties.


All of the information we collect may be disclosed to other entities with which we have contracted to provide business services such as claims, medical management, or audit services related to our business transactions with our customers or former customers. These entities are required by agreements to use this information only for the purpose for which it was disclosed.

NovaSys may disclose all of the information we collect to companies that perform marketing services on our behalf. We may also share information among entities within our corporate family that service our customer relationships.

We may disclose this information to entities as necessary to prevent fraud, unauthorized use, or otherwise permitted by law. For example, NovaSys may be required to disclose the information described above in response to a court order or subpoena, or as required by a regulatory investigation.

Medical and Health Information

We may receive medical or health information through our claims or medical management process. We do not share that medical or health information among our family of companies, or with unrelated companies, except as necessary to process transactions on behalf of our customers. These transactions are necessary to treatment or payment, or as otherwise authorized by them in writing.

How NovaSys Protects Information

NovaSys restricts access to nonpublic personal information about you to those employees who need to know that information to provide products or services to you. We maintain physical, electronic, and procedural safeguards that comply with federal regulations to guard your nonpublic personal information.

In the future, NovaSys Health will be sending you a copy of our Privacy Policy annually. If you have any questions, please call toll free

1-800-294-3557 ext.603